Shipping & Returns

This page is a general template covering common shipping and returns practices for an online store. Please have it reviewed and adjusted to match your actual courier partners, processing times, and policies, and confirm compliance with applicable Indian consumer protection laws before publishing.

Shipping

Order Processing

Each ZMRajwadi piece is handcrafted with care, so please allow a short processing time before your order is dispatched. Made-to-fit or altered pieces may take a little longer, as they are finished by hand at our atelier. We'll keep you informed of your order status by phone, email, or WhatsApp.

Delivery Timeframes

We offer free shipping across India. Once dispatched, delivery typically takes a few business days depending on your location, though timelines may vary due to courier delays, festive season demand, or circumstances beyond our control. Estimated delivery windows will be shared with you at the time of dispatch.

Order Tracking

Once your order is shipped, we'll share tracking details so you can follow its journey. If you have any questions about the status of your order, reach out to us any time on WhatsApp or by phone.

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Returns & Exchanges

Eligibility Window

If you're not fully satisfied with your order, please contact us within a reasonable window of receiving it to discuss a return or exchange. We recommend reaching out as soon as possible so we can help resolve things quickly.

Condition For Returns

To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to decline a return if the item shows signs of wear, alteration, or damage not caused by us.

Non-Returnable Items

Because many of our pieces are made-to-fit or altered specifically for you, custom-tailored and altered garments are generally not eligible for return or exchange, except in the case of a manufacturing defect. This will be communicated clearly at the time of your order where applicable.

How To Initiate A Return Or Exchange

To start a return or exchange, simply message us on WhatsApp or call our team with your order details. We'll guide you through the next steps, including pickup or drop-off arrangements where applicable.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within a reasonable number of business days, or as store credit if preferred.

Free Alterations At Store

We offer free alterations for pieces fitted in person at our Pethapur, Gandhinagar atelier. This helps ensure the perfect fit before you take your sherwani home, and is one of the reasons we always recommend visiting us for a fitting where possible.

Contact Us

For any shipping or returns questions, reach out to us:

• Email: zmrajwadi247@gmail.com
• Phone: 9016167557
• WhatsApp: 7016325017
• Address: Sidhi Vinayak Complex, 1st Floor, Pethapur, Gandhinagar